Password management

User credentials are managed in a manner by which they are encrypted & not directly accessible by Valu8. To support this, users can reset their password, as well as receive their initial password, by accessing this website.

When you follow this link you will be taken to a password reset service which requires you to complete a captcha as well as enter you accounts username. When this is done, a email will be sent to the contact email registered in our systems for your API account with a link which is active for 10 minutes from when the reset is initiated. Following that link will finalize the password reset as well as inform you of the new password associated with your account.

If you're not sure which email is registered as the contact email for your account or you wish to change it, you can reach out to us at [email protected]